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Privacy Policy

This Privacy Policy explains how www.houseofiki.com (referred to as "the Site" or "we") collects, uses, and shares your Personal Information when you visit or shop from the Site.

Personal Information

When you navigate our website, we automatically collect specific information about your device, your interactions on the site, and the data necessary for processing your orders. Additionally, if you seek assistance from our customer support, we may gather further details. The term "Personal Information" refers to data that can uniquely identify an individual, as elaborated below. Refer to the following list for insights into the type of Personal Information we collect and the reasons for its collection.

Device Details

We gather particulars such as your web browser version, IP address, time zone, cookie data, the pages or products you peruse, search queries, and your manner of engagement with the site. This data helps us ensure the site functions optimally for you and aids in its enhancement. The collection of this information occurs automatically as you interact with the site.

Order Information

When you place an order with us, we collect vital details such as your name, billing and shipping addresses, payment information (including credit card and debit card numbers, UPI IDs), email address, and contact number. This information serves multiple purposes, including order fulfilment, payment processing, shipment coordination, issuance of invoices and order confirmations, communication with you, risk assessment for orders, fraud detection, and, in accordance with your preferences, delivery of information or promotions related to our products and services. You furnish this information directly to us.

Customer Support Information

If you reach out to our customer support for assistance, we gather data including your name, addresses, payment details, email address, and phone number. This information facilitates effective customer support interactions. You provide this information voluntarily when contacting us.

Minors

Please be aware that our website is intended for use by adults and is not targeted at individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe that your child has provided us with their Personal Information, kindly contact us to initiate its removal.

Sharing Your Info

We collaborate with service providers to enhance our offerings and fulfil our commitments to you. For instance:

  • Our online store operations are powered by Wix. For more insight, refer to the Wix Privacy Policy

  • We may share your Personal Information to comply with legal obligations, respond to valid information requests (such as subpoenas and search warrants), or safeguard our rights.

Ads Tailored to You

We leverage your Personal Information to deliver targeted advertisements or marketing communications that align with your interests. For instance:

Utilisation of Your Information

We employ your Personal Information to provide you with an array of services, including product sales, payment processing, order shipment, and updates regarding new products and exclusive offers.

  • Razorpay is our chosen payment processor. For a comprehensive overview of Razorpay's approach, visit the Razorpay Privacy Policy.

  • For order shipment and fulfilment, we partner with Shiprocket. Learn more by visiting the Shiprocket Privacy Policy.

Stay Informed

Our Privacy Policy may undergo periodic updates, reflecting shifts in our practices, operational modifications, or compliance with legal and regulatory requirements.

Get in Touch

For further clarity on our privacy practices, queries, or to file a complaint, please reach out to us at mailhouseofiki@gmail.com.

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